Question 1

Are government visa fees refundable?

Accepted Answer

Often no. Many immigration authorities keep the government fee even if the application is refused or withdrawn. Always read that destination’s fee rules — they are not the same as SojournHub’s service fees. A government fee usually pays for processing, not for a guaranteed outcome. Refusal does not automatically create a refund. Refund exceptions (if any) are published by each authority and can be narrow. Do not assume another country’s policy applies.

Question 2

Can a dependant work?

Accepted Answer

Only if that dependant’s pass or visa specifically allows work. Many dependant statuses do not include automatic work rights; some require a separate work pass. Relationship status and work permission are different legal permissions. Being listed as a spouse or child on a file does not always mean you may take employment. Work rights for dependants are strictly visa-specific across focus markets. Do not assume.

Question 3

Can I apply from my home country, from abroad, or in-country?

Accepted Answer

It depends on the destination, the visa product, your nationality, where you are living now, your immigration status there, and whether biometrics, originals, or an interview are required. There is no generic yes or no. Some routes only accept applications from residents of certain countries; some are fully online; some need an embassy visit; some allow in-country conversion or extension only for people already holding a particular status. Home-country, third-country, and in-country rules differ across Malaysia, Singapore, Thailand, Indonesia, Vietnam, and Cambodia — and across products within each country.

Question 4

Can I pay on this site?

Accepted Answer

The deposit is 20% of the service fee. The 80% balance is due at the approval event for your route. For MM2H, that event is the Conditional Letter of Approval. Government fees are separate, charged at cost, and collected before filing. If a government fee changes, you pay the difference. A quote is valid for 30 days. You can pay by card or by bank transfer. SojournHub pays the card fee. There is no extra charge for paying by card. Before the approval event, you will never owe more than you have already paid for our service, except government or third-party costs you agreed to in your quote. If those costs go up, we tell you before paying them. A. If the authority refuses before the approval event, the 80% is not payable. The partner keeps the administrative fee stated as a figure in your quote. That fee is never more than the deposit. The rest of the deposit is refunded within 14 days of the refusal being confirmed. Government and third-party costs already spent are not refunded by us. Any amount we recover is passed on to you. B. If you withdraw before the approval event, the 80% is not payable and the deposit is kept in full. Unspent government money is refunded within 14 days. Money already spent is not refunded. C. If the case is refused or stopped because of a clearly defined fault on your side, the result is the same as B. A fault on your side means the information or documents you gave were false or incomplete, you missed a deadline we told you about in writing, or you did not respond for 30 days after two reminders. D. If it is shown that we or your partner were negligent and that caused the case to fail, we refund all service fees you paid. The refund is made within 14 days. If negligence is not shown, outcome A applies when the authority refuses before the approval event, and outcome E applies after the approval event. E. Once the approval event has been reached and the 80% balance has fallen due, the service fee is not refunded. For MM2H, that event is the Conditional Letter of Approval. If there is a later refusal or a failed endorsement, the deposit and the 80% balance are both kept in full. Government and third-party costs already spent are not refunded. Any amount we recover is passed on to you. Outcome D applies only if it is shown that we or your partner were negligent and that caused the case to fail. Worked example, using 100 units so no real fee is shown. The service fee is 100 units. The deposit is 20 units. Under A, the administrative fee is X units, and X is never more than 20. You are refunded 20 minus X within 14 days. You owe nothing more. Approval is never guaranteed. This answer is imported from the public SojournHub FAQ (Fees). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

Question 5

Can I renew my passport while a visa application is in progress?

Accepted Answer

Sometimes yes, but it can complicate a pending file because your application is usually tied to the passport you submitted. Rules for transferring a visa or updating passport details are destination- and product-specific. Authorities need to match you to a travel document. If the document number changes, you may need to notify them, re-submit biometrics, or follow a transfer process — or wait until a decision is made. There is no single ASEAN rule for mid-application passport renewal. Acting without checking can delay or invalidate a submission.

Question 6

Can I save my application and finish later?

Accepted Answer

Yes. You can save progress in your applicant workspace and return later to complete checklists and uploads before submission. Saving on SojournHub is not the same as submitting to a government portal. Deadlines on official portals still apply once that stage begins. Official portals may have their own draft expiry rules after handoff.

Question 7

Can I start while it’s POA*?

Accepted Answer

Yes. You can start an application. We’ll confirm the payable total with you before deposit. This answer is imported from the public SojournHub FAQ (Fees). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

Question 8

Can I travel while my visa application is pending?

Accepted Answer

Sometimes yes, sometimes no — it depends on whether you must stay available for biometrics or an interview, whether your current status allows travel, and whether the destination treats departure as abandoning the application. Pending does not always mean “do not travel”, but travel can make you miss appointments or exit a status you needed to keep. In-country applications and entry visas have different travel implications. Never assume a global rule.

Question 9

Can I upload my passport?

Accepted Answer

Each application has its own checklist. Upload digital copies to start your file. For many visas, originals may need to be posted later — we’ll guide you, and they are returned when no longer required. Your panel professional sees files on cases allocated to them. This answer is imported from the public SojournHub FAQ (Documents). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

Question 10

Can I withdraw my application?

Accepted Answer

Many authorities allow withdrawal before a decision, through their portal or in writing. Whether fees are refunded is a separate question — often government fees are not refundable. Withdrawal stops the decision process. It does not undo the fact that you applied, and it does not guarantee you can re-apply immediately on every product. Withdrawal and re-application rules are visa-specific. SojournHub service refunds follow the refund policy you agreed — separate from government fees.

Question 11

Can several people apply together on SojournHub?

Accepted Answer

Yes — where the product supports linked individual applications, you can add people and keep relationship context. Each person may still need their own forms, documents, and fees. Linking helps coordination; it does not merge separate immigration identities into one form unless the destination product works that way. Destination rules still decide whether dependants use a separate visa category.

Question 12

Do I need a medical examination?

Accepted Answer

Possibly. Some visas require a medical examination or a health certificate from an approved doctor or clinic. Others do not. It depends on the visa type, your nationality, and the destination’s rules. SojournHub does not list government-approved clinics. Use the checklist for your route. A panel professional may confirm what applies to your case. A medical examination, sometimes just called a medical, is a health check for immigration. A destination may name an approved doctor or clinic and a form to use. A letter from your usual doctor is not always accepted in its place. Many visas do not ask for a medical at all. Do not assume every visa needs a medical, and do not use a clinic list from a different country. SojournHub does not publish government clinic lists. Approval is never guaranteed.

Question 13

Do I need medical insurance?

Accepted Answer

Yes. Most visas require suitable medical or travel health insurance for the stay. The exact cover, and any minimum, depends on the visa and the country. SojournHub helps you understand what your route typically needs. A panel professional may confirm the details for your case. Medical or travel health insurance is cover for treatment while you are away from home. Suitable means the policy matches what that visa asks for, often the dates of the stay and who is insured. There is no single policy that fits every visa. Cover rules are not the same for every nationality or destination. Do not treat another country’s minimum as yours. SojournHub is not a government agency or an insurer. Approval is never guaranteed.

Question 14

Do I need originals or copies of my documents?

Accepted Answer

Many applications start with clear digital uploads, but some authorities later ask to see originals, certified copies, or posted documents. The mix depends on the visa — there is no single rule. Online portals often need scans first. Border or embassy processes may still require you to present the physical passport or certificates. “Upload” does not always mean “originals are never needed”. Requirements differ by destination, visa product, and whether you apply online, at an embassy, or in-country. Do not generalise from one country’s process.

Question 15

Do you guarantee approval?

Accepted Answer

No. Approval is never guaranteed. SojournHub arranges submission; an appointed panel professional reviews and submits where appointed for your route. The outcome still depends on the authority. SojournHub is not a government agency. This answer is imported from the public SojournHub FAQ (About SojournHub). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

Question 16

Do you guarantee visa approval?

Accepted Answer

No. Approval is never guaranteed. The immigration authority decides. SojournHub and panel professionals cannot promise an outcome. Anyone claiming guaranteed approval is not describing how immigration decisions work. We will not make that claim. Success rates marketed elsewhere are not SojournHub promises and may not be comparable across nationalities.

Question 17

Do you provide translations, certification, apostilles, or legalisation?

Accepted Answer

Translations, certification, apostilles, and legalisation are separate from the pathway price when they are offered. Confirm what the official route requires before you pay. This answer is imported from the public SojournHub FAQ (Documents). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

Question 18

Does being eligible for a region let a professional see my case?

Accepted Answer

No. Region eligibility alone does not open a case. A panel professional sees a case only after Operations allocates it. This answer is imported from the public SojournHub FAQ (Professionals). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

Question 19

Does SojournHub arrange submission of my application?

Accepted Answer

Yes. SojournHub arranges submission: information, payment, document collection, processing, and allocation. An appointed vetted panel professional reviews and submits where appointed for your route. SojournHub is not a government agency. Approval is never guaranteed. This answer is imported from the public SojournHub FAQ (About SojournHub). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

Question 20

How are government fees different from SojournHub fees?

Accepted Answer

Where a total is published, you see one SojournHub price. Where it is not, the price is POA*. Government fees are separate where they apply. SojournHub collects payment for arranged submission and allocates it. A vetted panel professional reviews and submits. Contact us to confirm a total before you pay. This answer is imported from the public SojournHub FAQ (Fees). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

Question 21

How are my documents handled?

Accepted Answer

Documents you upload are kept in your application workspace for arranged submission. Your panel professional sees files on cases allocated to them. We do not claim certifications or encryption labels beyond what the live product actually provides. Access is role-based within the portals. This is not a government vault. You should still keep personal copies of everything you upload. If originals must be posted for a route, follow the instructions for that route; return handling is described there when it applies.

Question 22

How current is the pathway information?

Accepted Answer

Immigration rules change. Confirm current rules with official sources or your panel professional. We do not invent a pathway that is not listed. This answer is imported from the public SojournHub FAQ (Content). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

Question 23

How do document checklists work?

Accepted Answer

Each application has its own checklist of documents for that route. Upload clear digital copies as listed. The checklist is guidance for arranged submission — always cross-check changing official rules. Checklists reduce guesswork but are not a substitute for the authority’s latest published requirements. Checklists differ by product and can be updated when rules change.

Question 24

How do I check the rules for my visa?

Accepted Answer

Start with Find my visa or your destination’s product page on SojournHub, then confirm critical details on the official immigration or embassy site. Visa Help explains terminology; product pages carry route-specific checklists. Global explainers cannot replace nationality- and product-specific rules. When your account has a selected country or active application, use that deep link into requirements. Focus markets today include Malaysia, Singapore, Thailand, Indonesia, Vietnam, and Cambodia — each with different products.

Question 25

How do I create a real account?

Accepted Answer

Create an account to start an application, upload documents, and message your panel professional. Sign in returns you to that workspace. This answer is imported from the public SojournHub FAQ (Accounts). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

Question 26

How do renewals work?

Accepted Answer

A renewal continues a permission you already hold, when that product offers renewal. It is not automatic, and it is not the same as an extension of a short visit pass. Some long-stay passes can be renewed if you still meet the criteria; others require a fresh application or an upgrade path. Renewal windows and eligibility are product-specific across focus markets.

Question 27

How long does my passport need to be valid?

Accepted Answer

There is no universal “passport must have six months left” rule for every country and every visa. Each destination (and sometimes each airline) sets its own validity expectations. People often hear “six months” because many places and carriers use that as a practical rule. Others ask for validity covering your stay, three months after exit, or another published standard. Assuming six months everywhere can be wrong in either direction. Malaysia, Singapore, Thailand, Indonesia, Vietnam, and Cambodia do not all publish identical passport-validity wording for every product. Always read the rule for your specific route.

Question 28

How many blank passport pages do I need?

Accepted Answer

Enough clean visa pages for any sticker or stamp the destination (and any transit country) may need. The exact number is not universal. Some visas are fully electronic and need no sticker; others still need a physical page. Entry/exit stamps can also use pages. A “full” passport can block boarding even when your visa is approved. Do not rely on a single “two blank pages” rumour for every country. Confirm for your itinerary.

Question 29

How recent do supporting documents need to be?

Accepted Answer

Many checklists set a freshness window — for example bank statements or police certificates issued within a stated number of days or months. The window is not the same for every document or visa. Old evidence may no longer reflect your situation. Authorities publish (or imply) how recent key documents must be. Do not apply one document’s freshness rule to all others. Country and product rules differ.

Question 30

I got a visa, then a new passport — what now?

Accepted Answer

Keep both passports (or follow the destination’s published transfer process). A visa or pass linked to an old passport number is not always automatically moved to the new book. Some authorities ask you to travel with old and new passports together; others have an e-visa re-issue or transfer form; others endorse the new passport. The correct step depends on how the visa was issued (sticker, eVisa, pass). Electronic visas and physical stickers are handled differently. Singapore, Malaysia, Thailand, Indonesia, Vietnam, and Cambodia each publish their own processes.

Question 31

If a country has a page, can I apply?

Accepted Answer

No. A country page is not a promise that every route is available. Each route has its own status. Managed applications are available only for routes our licensed partners can handle. This answer is imported from the public SojournHub FAQ (Availability). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

Question 32

Is SojournHub a government website?

Accepted Answer

No. SojournHub is not a government agency, embassy, or immigration authority. We do not guarantee visa approval. Always verify rules with official government or embassy sources. This answer is imported from the public SojournHub FAQ (About SojournHub). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

Question 33

Is the Find options result an immigration decision?

Accepted Answer

No. Find options starts with a visa type, then the six focus countries — Thailand, Malaysia, Singapore, Vietnam, Indonesia, and Cambodia — then official product names. Information available leads; Under review stays readable and is not apply. It is not legal advice and not an approval probability. This answer is imported from the public SojournHub FAQ (Find options). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

Question 34

My passport expires within 12 months — is that a problem?

Accepted Answer

It might be — if the destination’s validity rule or your planned stay would take you past what that authority accepts. Twelve months left is not automatically “fine” or “not fine” for every visa. Longer-stay visas, multiple-entry visas, and airline boarding rules can all be stricter than a short holiday trip. A passport that is fine for a one-week visit may be too short for a long-stay application. Do not copy another traveller’s advice from a different nationality or destination. Check the product you are actually applying for.

Question 35

Notarised vs apostilled — are they the same?

Accepted Answer

No. Notarisation and an apostille are different steps. A document may need one, both (in sequence), or neither — depending on what the receiving authority asks for and whether the Apostille Convention applies. A notary (or similar) acts on the document first. An apostille, where it applies, is issued by a designated competent authority to authenticate the origin of a public document for use in another Convention country. An apostille is not “a fancier notary stamp”. Doing both “just in case” can waste money and still fail if the wrong process was used. Destination rules vary across Malaysia, Singapore, Thailand, Indonesia, Vietnam, and Cambodia.

Question 36

Should my family apply together or in linked individual applications?

Accepted Answer

It depends on the visa product. Some routes use one family file; many use individual applications that are linked by reference numbers or sponsor details. Follow the product’s model — do not invent a group form if none exists. Linking helps caseworkers see relationships, but each person may still need their own forms, fees, and biometrics. Family handling differs across Malaysia, Singapore, Thailand, Indonesia, Vietnam, and Cambodia products.

Question 37

Singapore: visa validity vs Visit Pass / e-Pass stay

Accepted Answer

For Singapore, ICA states that the period of stay is not tied to the validity of your visa. Stay is set by the Visit Pass issued as an electronic visit pass (e-Pass) at the checkpoint when you enter. A Singapore entry visa is pre-entry permission to travel and seek entry. It is not itself the immigration pass. Officers decide the pass on arrival. The e-Pass email shows maximum days and the last day allowed. This Singapore-specific wording does not automatically describe Malaysia, Thailand, Indonesia, Vietnam, or Cambodia. Use those countries’ own arrival documents and rules.

Question 38

Student, work, digital nomad, and retirement visas — what’s the difference?

Accepted Answer

These labels describe different purposes of stay. Each destination defines eligible activities, documents, and whether work is allowed. A “digital nomad” product in one country is not the same as a tourist stay elsewhere. Student routes centre on study; work routes on employment or business activity; retirement routes on age/income criteria where they exist; nomad-style routes on remote work criteria where published. Product names and eligibility differ across Malaysia, Singapore, Thailand, Indonesia, Vietnam, and Cambodia. Always read the official product rules.

Question 39

What are long-term visit passes and residence permissions?

Accepted Answer

Long-term visit passes and residence permissions are longer stay statuses than a short visit. Names differ by country (for example LTVP-style passes, temporary residence, or national ID-linked stay). They usually need stronger eligibility and documentation than a tourist entry. Conditions may limit work or study unless separately allowed. LTVP is a Singapore-style label; other focus markets use different names and rules. Compare like with like on each country’s official site.

Question 40

What do the service status labels mean?

Accepted Answer

Under review: still being researched. Information available: you can read guidance. Consultation available: you may request a conversation. Applications available: a managed application can start. Temporarily unavailable: the route is paused. This answer is imported from the public SojournHub FAQ (Availability). It describes how SojournHub works. It is not an immigration rule, and it does not apply one country’s process to every destination. Nothing in this FAQ is a universal visa rule. Destination, nationality, and the official route still decide documents, fees, and eligibility. SojournHub is not a government agency or a law firm. Approval is never guaranteed.

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